Update on Starhub battle 

So an update on my battle with Starhub.

After making a lot of noise, spending hours with customer relations officers and making their life miserable (only way to make them solve the problem is to make them wanna get me off their back), the technician from Starhub came down. They finally changed our modem and changed the splinter that feeds the cable lines throughout the house (which they installed initially).

Then, a funny thing happened.

You see, my brother has been using Speedtest.net to test our connection speed, or lack there of. And Starhub always insists that this was not an accurate tool to gauge and that they had to use their own (modified, me thinks) tool. Well, their very own technician, used Speedtest.net to test our speeds!! Meaning, their customer service officer lied to us! Starhub should really stop giving useless and sometimes deceitful excuses. Doesn’t help with their brand identity.

Also, their technician admitted that there were some major issues with our connection and that our connection did break in and out a lot (first time Starhub has ever admitted to anything instead of blaming it on”router problems”). Why can’t Starhub just be honest upfront and stop wasting people’s time and money!

Anyhoo, after that, our internet stopped cutting out! It’s still very slow sometimes, but at least it’s there. Hopefully it’ll stay that way, or I’m going to start making noise again and annoying them to death. We’ll see.

Related posts:

1. Phone Lines: Starhub vs. SingTel